At Wave, consulting is at the core of what we do and who we are. From the late ’90s, our advising first principle has allowed us to develop a custom solution for each client’s individual needs contrary to a catch-all solution. We work in conjunction with our customers throughout Spokane, spending time and resources so that we have a complete understanding of their challenges and desires and can build a tailored approach to strategic digital transformation.

Back Office Modernization

Your Back Office is the heart of your organization. If your standards have many blockers, the resulting loss of productivity will multiply throughout your entire company. For example, let’s say a organization brings on a new customer in minutes but requires a month to onboard a new employee or partner. That’s a challenge because both your employees' talent and your supplier’s products play a crucial role in providing excellent service to the customer. Therefore, if those pieces are not operating accurately, your customer is ultimately the one who is disadvantaged. Your Front Office can only be as capable as your Back Office, and both must be considered during a strategic digital transformation.

 
 
 

Business Intelligence

At Wave, our competence includes a thorough understanding of your business workflows as well as the technology that aptly delivers intelligent information. We know what questions to ask and can define the right information to answer questions such as:
  • What happened?
  • When did it happen?
  • Why did it happen?
  • Who was involved?
  • Will it happen again?
  • What will happen if we change x or y?

 
 
 

Data Migration

Mapping out a plan is the most critical element of a migration. Every migration needs a certain amount of strategic digital transformation of the information moving from the source repository to the destination. Considerations should include search capabilities, security, mapping metadata, folder structure, and many other aspects that will allows users to find pertinent data. It’s imperative that you invest the time to understand the problems you’re having and what is needed to resolve them.

 
 
 

Intelligent Information Management

It is widely understood that the modern business depends on numerous sources to compile information whether it’s a ERP, CRM, HCM, or ECM. Regardless of which program you’re using, it consists of important business data and content that is imperative to the success of your company. Both organizations and their clients need information from multiple repositories to complete work, and this adds additional challenges if that data is not easily available. The traditional route was to aggregate information into a central archive but this method is not sustainable forever as one program can’t govern everything, particularly in some mid-range to large organizations.